NO MORE EMAILS!
Funnelled Support.
Faster Resolutions.
Controlled, funnel-based customer support that guides customers to real resolutions — not endless emails or chat loops. No AI guessing. Just clear outcomes.
12 Problems We Eliminate
Small businesses waste countless hours managing chaotic support systems. RobustSupport fixes these problems with structured, decision-based resolution paths.
Drowning in unorganized email threads
No more digging through endless email chains to find what customers actually need.
Customers sending incomplete information repeatedly
Structured forms ensure all necessary details are collected upfront—no more guessing games.
Same questions asked over and over
Predefined resolution paths handle common issues automatically without human intervention.
No clear resolution paths for common issues
Every issue type follows a defined funnel that guides customers to the right outcome.
Support staff wasting time on back-and-forth
Collect all required information before escalation—no more endless message loops.
Lost or forgotten customer requests
Every request is tracked in one system with full visibility—nothing falls through the cracks.
Inconsistent responses between team members
Standardized workflows ensure every customer gets the same quality response regardless of who handles it.
No accountability or audit trail
Full logging of every action, status change, and message for complete transparency and dispute resolution.
Customers frustrated by slow response times
Set expectations upfront with clear response windows and automated status updates.
AI chatbots giving wrong or made-up answers
No AI guesswork—only human-verified logic and predefined responses customers can trust.
Support requests falling through the cracks
Centralized intake system ensures every request is captured, tracked, and resolved—guaranteed.
No way to set customer expectations upfront
Transparent process with clear timelines and requirements communicated before submission.
How RobustSupport Solves It
Six core principles that eliminate support chaos
No Endless Conversations
Eliminate chat loops and back-and-forth emails. Customers follow a structured process that collects correct information upfront.
No AI Guesswork
Responses based on predefined rules and human-verified logic. No speculation, no generated guesses.
Controlled Resolution Paths
Every issue type follows a predefined funnel guiding customers step-by-step to appropriate outcomes.
Replaces The Support Inbox
Email is not treated as a support system. All requests enter through a single, controlled intake funnel - nothing lost, duplicated, or overlooked.
Expectations Set Upfront
Customers are informed of response windows and process rules before submitting, reducing follow-ups and frustration.
Audit-Ready By Design
Every action, message, and status change is logged and traceable for dispute resolution and internal accountability.
Simple No Commitment Pricing — Cancel Anytime
Flat rate. Unlimited tickets. Unlimited users.
- All features included
- Custom branding
- Priority support